Privacy Policy

At ILVZA Fragrances, we hold ourselves to a high standard when it comes to keeping your transactions secure and your personal information private. The statement below explains, as plainly as we can, how we gather information, how we use it, and the care we take with it.

A note before you read on: this policy may be updated from time to time, so we would gently encourage you to look over it now and again to stay aware of any changes. Protecting your privacy is something we take seriously. This Privacy Policy sets out the kinds of personal information collected through the ILVZA Fragrances website, how and why we use it, and the circumstances in which it may be shared. It also describes the steps we take to keep that information secure, and the ways you can access, correct or delete your personal information whenever you wish. You will also find here how you can object to your information being processed or opt out of updates about our products. By using the website, you consent to the use and disclosure of your personal information as described in this policy. If you do not agree with it, please do not use or access the Site.

Do We Collect Your Personally Identifiable Information?

We collect only what we reasonably need to serve you well. Most of what we ask for is straightforward and exists simply to complete a purchase or process a refund. Depending on how you use the Site, this may include your name, address, telephone number, date of birth and email address, the language you prefer, details of the items you view or buy, and certain technical information such as your IP address, operating system, and the type and version of the browser you are using.

We do not sell, rent or trade your personal information to anyone. As you move through the Site, we may automatically note certain details about how it is being used, so that we can better understand, protect and serve our visitors. This kind of information is looked at only in aggregate, never to single you out, and may include the page you arrived from, the page you move on to, your browser details and your IP address.

Card and Banking Information

ILVZA Fragrances does not collect or store your credit card, debit card or any other banking details. That information passes directly and securely from you to our payment gateway provider, and on to the relevant payment network or bank, without being held by us.

Registration

Some features of the Site are available only once you create a member account, which is free and takes just a few basic details, typically your name, email address and a password. Your password is part of what keeps your account safe, so please treat it as yours alone. Do not share it with anyone, and if you ever have reason to believe it has been compromised, change it straight away.

How We Use Your Personal Information?

At its simplest, we use your personal information to give you the service you have asked us for. Where we would like to use it to tell you about our products, we will always give you a clear way to opt-out and honour it.

Beyond fulfilling your orders, your information helps us run things fairly and safely. We may use it to resolve disputes and sort out problems when they arise, to process payments and refunds, to keep the service secure, and to detect and guard against error, fraud and other misuse. It also helps us understand which of our fragrances and services people are drawn to, so that we can share relevant offers and updates, both online and offline, and shape your experience around what interests you. From time to time, we may also use it to uphold our terms and conditions, and for any other purpose we make clear to you at the moment we collect it.

Because we are always trying to improve what we offer, we also look at broad patterns in how visitors use the Site, studied in aggregate rather than to single anyone out. Your IP address, for example, helps us diagnose issues with our servers, keep the Site running properly, and understand in general terms where our visitors come from. Now and then we may invite you to take part in an optional survey, which might ask for a few contact or demographic details such as your postal code or age. These are entirely voluntary, and anything you choose to share simply helps us tailor the Site and show you content we think you will find worthwhile.

How and When We Share Your Information?

We do not sell your personal information, and we share it only where there is a genuine reason to. In practice, this means entrusting it to the service providers who help us run ILVZA Fragrances, so that your orders reach you and the Site works as it should. Those partners may include payment processors, order-fulfilment and courier companies, webhosting and store-management providers, analytics and customer-support specialists, and email or messaging vendors. Each is given only the information needed to do its job, and none is permitted to use your information for anything other than the task we have asked of them, always in line with this Privacy Policy.

There are also limited situations where sharing is a matter of protection or law. We may use your information to help detect and prevent fraud, identity theft and abuse of our services, including linking related accounts where that is necessary to keep the service safe. And we may disclose personal information where the law requires it, or where we believe in good faith that doing so is reasonably necessary to respond to a court order or legal process, to uphold our Terms or this Privacy Policy, to answer a claim that content has infringed someone’s rights, or to protect the rights, property or safety of our customers or the public.

Occasionally, you may be given the choice to have your information shared with a third party, such as a co-sponsor of an event or promotion. That sharing happens only if you actively consent to it, and if you do, please note that the third party will then use your information for its own purposes and under its own privacy terms.

If Our Business Changes Hands

If ILVZA Fragrances is ever involved in a merger, acquisition or transfer of its business or assets, your personal information may pass to the entity that takes it on. Should that happen, we will ensure the receiving entity is bound to honour this Privacy Policy, or a policy at least as protective of your information, so that the commitments made to you here continue to hold.

Where Your Information Is Held

Your personal information is stored on databases located in India, and ILVZA Fragrances, along with any service provider handling it on our behalf, is expected to honour the protections set out in this policy under the laws of this country. In the rare event that any of your information needs to be transferred to or accessed from another country, we will ensure it continues to be treated in keeping with this policy and with the safeguards required by applicable Indian law.

Your Choice and the Right to Opt-Out

Once you have an account with us, you remain in control of how often you hear from us. You can choose to opt out of non-essential messages, such as promotional and marketing communications, at any time, whether those come from us directly or on behalf of a partner, while still receiving the service-related messages you need to manage your orders.

Changes to This Policy

This Privacy Policy may be updated from time to time, and when it is, we will never quietly reduce the rights it gives you without first asking for your explicit consent. Any changes will be posted on this page, and where a change is significant, we will make a point of telling you more prominently, including, for certain services, by email. We will also keep earlier versions of this policy on file, so you are always able to look back at what has changed.

Your Comments

We genuinely welcome your thoughts. If anything in this policy raises a question, or you simply want to share feedback, please write to us at contact@ilvza.com, and we will be glad to hear from you.

How Certain Website Technologies Can Provide You a Better Experience?

As you browse the ILVZA Fragrances website, we use a handful of technologies to understand how the Site is being used, so that we can keep it running smoothly and shape it around you. These may quietly note things like the web address that brought you to us, your Internet Protocol (IP) address, the type and language of your browser, and the date and time of your visit. Your IP address, for instance, tells us the broad geographic region you are visiting from, which we use for statistical purposes rather than to identify you personally. From time to time, we may read this information alongside the details you have chosen to share with us, so that we can recognise a returning visitor, remember your preferences, and make your next visit a little easier. Each of the main technologies we use is explained below.

Web Beacons and Tracking Links

Web beacons, sometimes called clear GIFs or pixel tags, along with tracking links and similar tools, are a few small lines of code placed within the pages of our website. They usually work hand in hand with cookies and are generally invisible as you browse. Their role is modest: they help us understand how visitors respond to our content and advertising, tailor what we show you, and improve support and usability. Some may pass information to trusted service providers who help us run these functions. If you choose to decline our cookies, as explained below, you will also stop these beacons from relaying information about you, though a few features of the Site may then work less fully.

Cookies

Cookies are small files saved to your device that help our website do its job. We use them on certain pages to see how visitors move through the Site, to measure how well a promotion is working, and to support trust and safety. Some features are available only when cookies are switched on, and they also spare you from having to re-enter your password as often within a single session, while helping us show you content that fits your interests. Most of the cookies we use are session cookies, which clear themselves automatically once you leave. You are always free to turn cookies off in your browser if you prefer, and we respect that choice; please just note that some features may then be unavailable, and you may find yourself signing in more frequently.

Log Files and Analytics

Like most websites, our servers automatically keep log files that record basic technical details of each visit, such as IP address, browser and device type, the pages viewed and any errors encountered. We also use analytics tools that help us see, in aggregate, how the Site is performing and where visitors may be running into difficulty. This information is used to diagnose problems, improve page speed and design, and keep the experience reliable, and it is looked at as trends rather than to single out any one person.

Local Storage

Some parts of the Site may use local storage in your browser, such as HTML5 storage or similar, to hold small pieces of information on your device. This helps us remember choices like the items in your cart or your display preferences between pages, so that your experience feels continuous rather than starting over at each step.

Payment and Fraud-Prevention Tools

When you make a purchase, our payment gateway and its security tools may collect limited technical information to confirm that a transaction is genuine and to protect both you and us against fraud. As noted elsewhere in this policy, ILVZA Fragrances does not see or store your card or banking details in this process; these tools operate to keep the payment itself safe.

Third-Party and Social Media Features

Certain pages may include features served by third parties, such as embedded videos, maps, or buttons that let you share a product on social media. These features may recognise that you are on our Site and, in some cases, collect information through their own technologies, governed by that provider’s own privacy terms rather than ours. We would encourage you to review those terms wherever you choose to use such features.

How We Plan on Staying in Touch With You?

Marketing Emails

If you choose to share your email address with us, we may occasionally write to you with things we think you will enjoy: our newsletter, the odd survey, news about products and events, fragrance tips, or a promotion now and then. If you ever decide these are no longer for you, stepping away is simple. You can use the 'Unsubscribe' link at the foot of any such email or adjust your communication preferences at any time in the 'Profile' section of your account.

Text Messages

If you have left your mobile number with us, you may receive the occasional SMS with product and event news, fragrance tips or offers. We want to be clear that we will never send you unsolicited messages, and ILVZA Fragrances charges you nothing to receive them. Do bear in mind, though, that your own mobile provider may apply its standard charges for sending or receiving messages, so those rates remain between you and them.

Phone Calls

Should you have shared a mobile or landline number with us, we may sometimes call to pass on product and event information, fragrance tips or promotions. As with every other channel, you are free to tell us if you would rather want to continue receiving such updates from us or not.

Communications to Serve You

Where you have given us your contact details, there are some messages we may need to send you simply to serve you well, whatever channel suits, whether email or letter. These include service-related updates about the website and replies to your questions or customer-service requests. Every registered user, for instance, receives a short welcome email confirming their registration. Communications of this kind are a necessary part of looking after your order and answering your concerns, and they are separate from the marketing messages you can opt out of.

A Website Shaped Around You

With the information you have chosen to give us, we may tailor your experience of the Site, for example by suggesting fragrances we think you will be drawn to. Where we reach out with these suggestions, it will only be through the channels you have agreed to, whether email, SMS or a phone call.

Special Events, Questionnaires and Surveys

From time to time, ILVZA Fragrances may run special events such as contests, promotions or other offerings, along with the occasional questionnaire or survey. Some of these carry their own specific rules explaining how any information you provide will be handled, and we would gently encourage you to read those rules before taking part. Where no separate rules apply, anything you share is governed by this Privacy Policy and the purposes it describes.

Advertising and Third-Party Sites

Some advertising you see may be delivered with the help of third-party partners. To show you goods and services likely to interest you, these partners may draw on information about your visits to this and other sites, though never your name, address, email or phone number. Please note that once you follow an advert to another company’s website, that site is outside our control, and anything you choose to share there is governed by that site’s own terms rather than ours.

Links to Other Sites

Now and then we may point you to a third-party website through a link. Following one of these will take you off our Site and onto a page we do not run or control. Because of that, we cannot take responsibility for how those sites handle your privacy, what they contain, or how they may change over time, and the same applies to any onward links or transmissions you encounter there. We offer such links purely for your convenience, and doing so is not an endorsement of the site or anything on it. We would encourage you to read the privacy terms of any site you visit from ours.

Our Rights

To keep the Site running safely and lawfully, we may monitor parts of it, and we may disclose content, records or communications, where doing so is needed to comply with a law, regulation or government request, to operate the Site properly, or to protect our rights and property or those of our customers and the service providers who work with us.

We do not routinely screen or edit what passes through the Site, but if something is reported to us as infringing, defamatory, unlawful or otherwise harmful, we may investigate it and decide, at our discretion, whether it should be removed. We may also suspend or withdraw access to all or part of the Site, where we reasonably believe someone’s conduct breaks the law or works against the interests of another customer, a service provider, or ILVZA Fragrances itself. Because looking after our customers is central to what we do, we reserve the right to decline a sale where it reasonably appears the products are being bought to resell, and to place sensible limits on the quantity any one customer may order.

Minors

A minor, meaning any person below the age of 18, may use the Website and make purchases only through, and under the supervision of, a parent or legal guardian.

Should we find that an account is being used, or a transaction made, by a person who is not competent to contract under the Indian Contract Act, 1872, ILVZA Fragrances reserves the right to suspend or terminate that account and to decline further service, in accordance with our Terms and Conditions.

Should we discover that we have unintentionally collected information from someone under 18, we will remove it from our records without delay.

Your Consent

By using the Website, or by choosing to share your information with us, you consent to that information being collected and used as described in this Privacy Policy, including the ways it may be shared as set out here. And if you ever believe that something we hold about you is wrong or incomplete, please tell us as soon as you can, using the contact details above, and we will put it right promptly.